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Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

The right of withdrawal does not apply to the following contracts:

  1. Contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer's personal needs;

  2. Contracts for the supply of goods that are liable to deteriorate or expire rapidly;

  3. Contracts for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of the following contracts:

  1. Contracts for the supply of sealed goods which are unsuitable for return due to health protection or hygiene reasons if their seal has been broken after delivery;

  2. Contracts for the supply of goods which, after delivery, have become inseparably mixed with other goods due to their nature;

  3. Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been broken after delivery.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and return it to:

Seloria Beauty GmbH

Lokstedter Weg 76

20251 Hamburg

Tel: +49 176 -324 26 836

Email: snsgermany@gmx.de

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

- Ordered on (*)/received on (*) __________________________________________

- Name of consumer(s) ___________________________________________

- Address of consumer(s)

________________________________

________________________________

________________________________

(only if submitted on paper)

Date:_____________

______________________________
Signature of consumer(s)

(*) Delete as appropriate.

Prices and payment terms

  1. All prices listed in the online shop www.snsnailsgermany.de are total prices in EUR and include VAT. Any applicable delivery and shipping costs are listed separately in the respective product description.

  2. For deliveries to countries outside the European Union, additional costs may apply in individual cases, which are to be borne by the customer, such as import duties (e.g., customs duties) or money transfer fees.

  3. The customer may choose from the payment methods displayed during the order process.

  4. If advance payment by bank transfer is agreed upon, payment is due immediately upon conclusion of the contract, unless the parties have agreed on a later due date.

  5. For payments via PayPal, payment processing is handled by the service provider PayPal (Europe) S.à r.l. PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal User Agreement, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full, or – if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

  6. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options.

  7. Payment is made to Klarna in each case:

  8. Invoice: The payment period is 14 days from the date of shipment. The complete invoice terms and conditions for the countries where this payment method is available can be found here: Germany, Austria.

  9. Installment Purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments according to the terms and conditions specified at checkout. Installment payments are due at the end of each month after Klarna sends you a monthly statement. Further information on installment purchases, including the terms and conditions and the European Standard Information for Consumer Credit for the countries where this payment method is available, can be found here (available only in the specified countries): Germany, Austria.

  10. The use of the payment methods invoice and installment purchase requires a positive credit check. Therefore, we forward your data to Klarna for address and credit checks as part of the purchase initiation and processing of the purchase agreement. Please understand that we can only offer you the payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use can be found here. General information about Klarna can be found here. Your personal data will be processed by Klarna in accordance with applicable data protection regulations and as described in Klarna's privacy policy.

Delivery terms

  1. Unless otherwise agreed, goods will be delivered to the delivery address provided by the customer.

  2. Unless expressly agreed otherwise, goods will be delivered by Deutsche Post AG as an insured parcel.

  3. Delivery will be made within five business days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring bank in the case of advance payment, or after conclusion of the contract in the case of cash on delivery or payment by invoice. Shipping costs and delivery times are displayed during the ordering process.

  4. If the shipping company returns the shipped goods to the seller because delivery to the customer was not possible, the customer will bear the costs of the unsuccessful shipment. This does not apply if the customer effectively exercises their right of withdrawal, if they are not responsible for the circumstances that led to the delivery being impossible, or if they were temporarily prevented from accepting the offered service, unless the seller had notified them of the service a reasonable time in advance.

  5. If the customer is a consumer, the risk of accidental loss, accidental damage, or accidental destruction of the delivered goods passes to the customer at the time the goods are delivered to the customer or the customer is in default of acceptance. In all other cases, the risk passes to the customer upon delivery of the goods to the transport company.

Warranty

  1. If the purchased item is defective, the statutory warranty provisions apply to consumers.

  2. If the customer is a business, i.e., if the customer is acting in the course of their commercial or self-employed professional activity when placing the order, warranty claims expire 12 months after delivery of the goods. This excludes claims for injury to life, body, or health resulting from a negligent breach of duty by the seller or an intentional or negligent breach of duty by a legal representative or agent of the seller.

  3. The assignment of warranty claims is excluded, unless the customer is a consumer.

Liability

The seller is fully liable for any legal reason in cases of injury to life, body, or health, in cases of intent or gross negligence, in cases of fraudulent misrepresentation and breach of warranty, and where liability arises under mandatory statutory provisions, such as the Product Liability Act.

If the seller negligently breaches a fundamental contractual obligation, liability for property damage is limited to the foreseeable, typically occurring average damage. If the seller negligently breaches a non-fundamental contractual obligation, liability is limited to the order value. The aforementioned limitations of liability also apply to the seller's agents.

Retention of title

The goods remain the property of the seller until they have been paid for in full.

Applicable law and choice of jurisdiction

  1. The contract, in accordance with these General Terms and Conditions of Business and Delivery, is governed exclusively by the substantive law of the Federal Republic of Germany. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. If the customer is a consumer and has their habitual residence abroad, the mandatory provisions of that country remain unaffected.

  2. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the seller is the seller's place of business.

Severability clause

Should any provision be or become wholly or partially invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by the applicable statutory regulations.

Alternative Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR). You can find this portal here: http://ec.europa.eu/consumers/odr/. Our email address for dispute resolution is snsgermany@gmx.de.

The seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

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